Support.com

Support.com is the leading provider of cloud-based software and services for technology support. After conducting user research, building out user flow and personas, we re-designed and elevated the UX of their cloud-based software, to better help companies resolve IT issues quickly.

Deliverables: user flows, personas, user research, wireframes, UX, visual design

Kudos

It’s easy to say that I could not have taken my product to the next level without Allison on the team. First of all, Allison cares deeply about understanding the problem at hand, both in terms of user wants and needs and in terms of the technology used in the solution. That virtue formed the basis for really solid interface designs that we could quickly incorporate into an early-stage product, and we’ve had strongly positive responses from users and customers alike. Last but not least, Allison is a breeze to work with.

- Harry Wornick, while Product Manager at Support.com, Inc.